Shipping policy

🚚 OUD-UL-WAFA — Shipping Policy

Warehouse Location: OUD-UL-WAFA, River Garden, Islamabad, Pakistan

📦 Order Processing Time

Har order place hone ke baad 1-2 business days mein process aur dispatch kiya jata hai. Orders Monday se Saturday process hote hain. Agar aap ne Sunday ya public holiday pe order kiya toh woh agla business day process hoga.

Order dispatch hone ke baad aapko WhatsApp ya SMS pe tracking details bhej di jayengi.

🇵🇰 Domestic Shipping (Pakistan)

Destination Estimated Delivery Time
Islamabad / Rawalpindi 1 – 2 Business Days
Lahore / Karachi / Faisalabad 2 – 3 Business Days
Other Major Cities 3 – 4 Business Days
Remote / Rural Areas 4 – 6 Business Days

Yeh timelines estimated hain. Courier delays, weather conditions ya peak seasons (Eid, etc.) ki wajah se thodi delay ho sakti hai.

💵 Shipping Charges

Shipping charges checkout pe clearly display hoti hain. Charges location aur order size ke mutabiq vary kar sakti hain. Kisi khaas promotion ke dauran free shipping bhi offer ki ja sakti hai — offers ke liye hamare store pe nazar rakhein!

💰 Cash on Delivery (COD)

Hum poore Pakistan mein Cash on Delivery offer karte hain. Delivery ke waqt payment karen — pehle koi advance nahi dena. Yeh option checkout pe available hoga.

📍 Order Tracking

Order dispatch hone ke baad aapko courier tracking number provide kiya jayega. Aap apna parcel courier ki website pe track kar sakte hain. Kisi bhi update ke liye humse WhatsApp: +92 336 7016886 pe rabta karen.

⚠️ Damaged / Wrong Item Received

Agar aapka parcel damage ho ke aaye ya galat item mile toh:

  1. Parcel khulte waqt video zaroor banayein — yeh proof ke tor pe kaam aata hai
  2. 24 ghante ke andar humse WhatsApp pe rabta karen
  3. Hum aapka issue foran resolve karenge — replacement ya refund

❌ Order Cancellation

Order cancel karne ke liye dispatch se pehle humse rabta karen. Agar order dispatch ho chuka ho toh cancellation possible nahi hogi. COD orders ke liye delivery pe refuse karne ki bajaye pehle humse baat karen — hum solution nikaalenge.

📞 Shipping Related Queries

  • WhatsApp / Call: +92 336 7016886
  • Email: oudulwafainfo@gmail.com
  • Hours: Monday – Saturday, 10 AM – 8 PM (PKT)

OUD-UL-WAFA — Not Just A Scent A Statement